Our impact
Reduction in wait time
Reduced staffing
Decreased time-to-resolution
Service up time
End-to-end expertise in contact center migration
BETSOL provides comprehensive migration services to help enterprises transition from
legacy contact center platforms to modern cloud-based solutions with minimal business disruption.
Discovery & assessment
- Comprehensive readiness evaluation to identify migration requirements and challenges
- Detailed Avaya infrastructure auditing to map existing functionality
- Requirements gathering and mapping to new platform capabilities
- Total cost of ownership analysis and ROI calculation
- Risk assessment and mitigation planning
- Migration roadmap development with clear timelines and milestones
Solution design
- Cloud architecture planning tailored to enterprise requirements
- Integration blueprinting with existing systems
- Workflow optimization for enhanced agent productivity
- Security and compliance architecture planning
- Scalability planning for future growth
- Customization strategies to address unique business requirements
Migration execution
- Platform-to-platform data transformation and migration
- Automated IVR conversion and optimization
- Agent profile migration with preservation of skills and configurations
- API development for critical integrations
- Data continuity assurance throughout migration
- Phased implementation approach to minimize risk
Testing & validation
- Comprehensive end-to-end system testing
- Performance validation under load
- Feature verification against requirements
- User acceptance testing support
- Regression testing to ensure continuing functionality
- Security and compliance validation
Deployment & optimization
- Phased implementation with controlled rollouts
- Comprehensive agent training on new platform
- 24/7 go-live support during critical transition
- Post-migration analytics and optimization
- Continuous improvement recommendations
- Ongoing support and system refinement
Why choose BETSOL
Our approach combines technical expertise, flexible delivery models, and a commitment to your success.
Platform expertise: Our team brings certified expertise across major contact center platforms, with specialized knowledge in Avaya-to-Cloud migrations including Five9, Genesys, and more.
Flexible delivery model: Our global delivery capabilities across three continents provide the right mix of onshore, nearshore, and offshore resources to optimize both quality and cost.
Scale experience: We've successfully migrated some of the largest and most complex contact center environments, supporting tens of thousands of agents across global operations.
Business continuity focus: Our phased migration approach ensures continuous operations throughout the transition, with comprehensive fallback options to eliminate business risk.
What our
clients say
I'm extremely pleased with the talent coming from BETSOL. Their team has consistently delivered high-quality solutions for our contact center infrastructure needs.
Lead Director Technology
CVS Health
The whole BETSOL team has always been amazing. A pleasure to work with.
Product Manager
Dell