IT Infrastructure Help Desk Services
Why companies choose BETSOL?
Level 1, Level 2, and Level 3 Support
Network Operations Center (NOC)
Areas of Expertise
ITIL Aligned Best Practices
BETSOL deploys best-in-class technology and resources for its hosted Help Desk and Infrastructure Management Offers
Here's what our clients say
“BETSOL’s Infrastructure and Help Desk Managed Services have helped enable our growth and re-affirm our market dominance.”
CIO Arise – Martin Ingram
Manage (Priced per hour)
BETSOL help desk and infrastructure support experts handle your uptime and availability with exceptional levels of service. Quickly scale your organization with staffing from BETSOL. Simple, predictable pricing.
- 24x7x365 Support or Just Out-of-Hours
- Staff Augmentation and Niche Roles Tiers 1-3
- Unlimited Desktop Support
- Server Administration & Support
- Security Assessments
- Best Practice Analysis
- Mobile Device Management
- Proactive Monitoring
- Inventory, Asset, & Configuration Management
- Operations Manager
- Custom Reporting
Manage & Hosting
Manage & Hosting (Priced per Employee)
Full outsourcing of your help desk and infrastructure support. Ensures your business systems are operating with optimal availability for your users. Includes both the staffing and technology platform.
- Everything from MANAGE
- Remote Access
- Help Desk Platform
- Session Recording
- Security Audits
- Support Portal
- Phone, Chat, and Email Support Tool Sets
- Knowledge Base
- Quality Audits
Additional Services (à La Carte Pricing)
Optional add-on services to enhance both MANAGE and HOST+MANAGE offers. These services provide customized solutions to meet and exceed your organization’s requirements.
- Onsite Support
- Advanced Security & Threat Protection
- Help Desk Platform
- Cloud Monitoring & Management
- Virtualization & Product Lifecycle Management
- Service Level Agreement (SLA) Monitoring
Services We Offer
BETSOL implements industry best-practices, 24x7x365 support operations, and ITIL standards, while giving you the ability to flex and deliver best-in-class customer satisfaction KPIs.
Frequently Asked Questions
A Service Desk Manager is akin to a Post Officer in that all kinds of support requests come to them and they delegate these tasks to various teams after duly analysing the issue. A SDM is thus required to have a inch deep mile wide awareness of all aspects of Information Technology so that they know whom to reach out to for speedy and efficient resolution.
Service Desks are specialized forms of Helpdesk that specializing in managing IT issues. Service Desk Management requires wide competency in all disciplines of IT services like Networking, System Administration, Databases and Application Support.
Infrastructure Management Services encompass the whole spectra of services from Service Desk Management to Network Administration, Server Administration, Datacenter Management, Information Security and IT best practices. It is essentially the effective management of all the components which enable an organization to deliver a service to the end user enabling the organization to focus on its core competency.
Infrastructure Management ensures business functions can continue while maintaining Confidentiality, Integrity and Availability. A properly managed Infrastructure ensures Service Delivery guarantees and up-time close to 100%. In a well managed Infrastructure the organization can avoid unpredictable downtime and Outages and concentrate on innovation and improvement of services.
Infrastructure is the skeleton around which a business can build its muscle. A well designed and well maintained infrastructure is critical in reliable and secure delivery of services. In today's world wrought with Cyber security risks a well managed Infrastructure manages to stay updated and secure ensuring compliance with the latest industry standards.
10901 W. 120th Ave, Suite 235, Broomfield, CO 80021
Phone: (844) 4BETSOL (toll free)
#42, Betsol Software (india) Pvt Ltd,
5th Floors, Block A & B, Brigade Software Park,
27th Cross,Banashankari 2nd Stage, Bangalore – 560070