Help Desk & Infrastructure Services

Transform your traditional IT environment
into a new-age revolution

Help Desk & Infrastructure Services

We deliver the best practices and tools to our clients to drive high availability, around-the-clock support, and cost reduction. Get ahead of the global competition by upgrading your workforce with highly trained back-office executives to add much-needed value to the infrastructure of your business across all fields.

We are one global team.
We embrace to create 360° value everywhere.

Take operational efficiency to a new level with our
extensive IT infrastructure capabilities.

We help companies evolve their IT infrastructure from a capital-intensive, hardware-oriented
discipline to one that is modern, software-defined & intelligent.

Optimize and secure your network while addressing the needs of a modern, dispersed, BYOD workforce with our modern networking solutions. We aim to maximize uptime and availability with modern architecture, monitoring, outage management, backups, and disaster recovery.

Achieve security and compliance for your enterprise and mid-sized business with our professional services and solutions that protect your hardware and data from potential cyberattacks.

With our enterprise-grade expertise in infrastructure automation and patented infrastructure management toolsets, we aim to improve overall security, reduce time-to-market and unsuccessful deployments.

Leverage BETSOL's expertise to create a clear roadmap of cloud transition by assessing your virtualization, application modernization, and cloud computing opportunities. Our virtualization services centralize administrative tasks and reduce hardware costs while improving scalability and workloads.

We approach SecOps through a zero-trust strategy, automating critical handoff points, and helping prioritize risks across hybrid-cloud environments. Enable seamless collaborations between DevOps and SecOps through automating builds and identifying risks before they become breaches.

Our expertise in Backups and Data Management helps you strategize enterprise resiliency. We provide a turn-key solution that allows you to securely protect your critical workloads and instantly recover your real-time applications when a disaster strikes. Every second matters, during downtime.

Our storage expertise spans from modern multi-cloud optimization to cost-effective tape archives. We provide server, client, and end-point data backup with proactive testing and monitoring.

Areas of expertise

Create experiences that matter.

Information technology infrastructure library (ITIL)
aligned best practices for an enhanced customer experience.

Explore our wide range of services consistent with ITIL standards. Let your IT staff concentrate on
strategic operations and revenue-generating ideas, and leave the firefighting to us.

Help
desk

Incident
management

Event
management

Problem
management

Configuration
management

SLA
management

Change
enablement

Solution
portal

Performance pushed beyond limits.
We make things possible.

See how we help our clients become the next and best versions of
themselves- around the world, each and every day.

Service plans we offer

Competitively priced, high-touch.

Manage
(Priced Per Hour)

With our MANAGE services, we handle your uptime and availability with exceptional service levels. Our infrastructure support experts scale up your organization with simple and predictable pricing.

  • 4x7x365 Support or Just Out-of-Hours
  • Staff Augmentation and Niche Roles Tiers 1-3
  • Inventory, Asset, & Configuration Management
  • Unlimited Desktop Support
  • Server Administration & Support
  • Security Assessments
  • Best Practice Analysis
  • Mobile Device Management
  • Proactive Monitoring
  • Operations Manager
  • Custom Reporting

Manage & Hosting
(Priced Per Employee)

With our MANAGE & HOST services, we provide full outsourcing of your help desk and infrastructure support requirements. We ensure that your business systems are operating with optimal availability for your users. It includes both - staffing and technology platforms.

  • Everything from MANAGE
  • Phone, Chat, & Email Support Tool Sets
  • Remote Access
  • Help Desk Platform
  • Session Recording
  • Security Audits
  • Support Portal
  • Knowledge Base
  • Notifications
  • Quality Audits

Additional Services
(à La Carte Pricing)

With our ADDITIONAL services, you get an option to enhance both MANAGE and HOST+MANAGE offers. These services provide customized solutions to meet and exceed your organization’s requirements.

  • Onsite Support
  • Advanced Security & Threat Protection
  • Help Desk Platform
  • Cloud Monitoring & Management
  • Virtualization & Product Lifecycle Management
  • Service Level Agreement (SLA) Monitoring

BETSOL’s Infrastructure and Help Desk Managed Services have helped
enable our growth and re-affirm our market dominance.

Martin Ingram

CIO, ARISE

Deliver exponential value to your business with our
infrastructure and help desk services.

Power your success with our other unmatched services.
Select your service. Discover our impact.

Cloud Enablement Services

Our cloud enablement services rapidly deploy cloud applications, integrate with legacy processes, migrate data across platforms, and effectively manage your cloud expense.

Product Engineering Services

Our Product Engineering Services assist businesses to succeed by implementing innovation, accelerating product development, and helping them venture into new markets whilst cutting down costs.