Reduction in
wait times
Improvement in
service levels
Faster time
to resolution
Net Promoter
Score (NPS)
I'm extremely pleased with the talent coming from BETSOL.
Their team has consistently delivered high-quality solutions
for our contact center infrastructure needs.
Lead Director
Contact Center Technology Services, Healthcare
Case Studies
AI-Enablement for Zmanda Technical Support Teams
This demonstrates how organizations can operationalize LLMs across complex product ecosystems without exposing sensitive data directly to AI models. By introducing a secure orchestration layer,.
AI-Enabled University Self-Service Analytics
This engagement demonstrates how organizations can extend the value of existing BI investments by introducing natural language interfaces. By lowering the barrier to data access,.
Real-Time AI Insights Platform for a Leading BPO
This engagement demonstrates how BETSOL helped organizations evaluate AI integrations into their customer-facing business processes through structured cloud enablement and support. Establishing a working environment.
AI-Powered Virtual Agent Platform for a Leading Contact Center Provider
This engagement demonstrates how BETSOL helped enterprises operationalize conversational AI platforms through the right cloud architecture, automation, and governance. By combining platform deployment, infrastructure automation,.
AI-Powered Provider Management Portal Development for a U.S. Healthcare Company
We created a comprehensive provider management system that replaced an external Airtable dependency with a custom web portal featuring real-time database integration, advanced search capabilities,.
Modernized Legacy HR Processes with AI-Developed HRMS Solution
A full-featured HR management system with employee lifecycle management, digital onboarding workflows, document management, Azure AD integration, and real-time compliance tracking—all accelerated through our AI.
Achieved 95% CMDB Accuracy and 85% Reduction in Audit Preparation Time
A global enterprise managing over 17,500 IT assets across multiple locations struggled with fragmented asset tracking, manual discovery processes, and limited visibility into their IT.
Achieved 98% CI Completeness and 80% Reduction in Manual Discovery Effort
A global enterprise with 2,000+ IT assets across multiple locations struggled with fragmented asset tracking, manual discovery processes, and limited visibility of their infrastructure.
Achieved 97% Asset Record Accuracy and 75% Reduction in Asset Onboarding Time
A multi-location healthcare provider with 800+ IT assets across distributed facilities struggled with decentralized asset management and increasing compliance risks.
Achieved 95% Resource Tagging Accuracy and 90% Cost Allocation Automation Across 55,000+ Cloud Resources
A large enterprise was struggling with spiraling cloud costs and lack of traceability for cost allocation by project and customer.
Achieved 99.1% SLA Adherence and 93% Reduction in Average Response Time
A large enterprise needed comprehensive engineering teams for management of cloud platforms and Managed Services Providers to handle SLA-driven ticket management, outage resolutions, and execution.
Achieved 99.99% Uptime and Decade-Long Partnership Success
A large enterprise was experiencing significant challenges in freeing up their core engineering team from day-to-day IT infrastructure operations, preventing them from focusing on innovation.
