Our impact
Reduction in
wait times
Improvement in
service levels
Faster time
to resolution
Net Promoter
Score (NPS)
Modernize & optimize your contact center operations
Get comprehensive solutions that ensures seamless migration, integration, and 24/7 support.
Migration services
Expert transitions from legacy platforms to modern cloud solutions with minimal disruption to your operations.
- Legacy to cloud migration expertise
- Data migration between systems
- Step-by-step methodologies
- Seamless transition planning
Integration services
Connect your contact center platforms with CRM systems, ticketing systems, and other enterprise applications.
- CRM integration (Salesforce, Siebel)
- ServiceNow implementation
- API development
- Unified data flow across systems
Reporting & analytics
Gain actionable insights with customized reporting solutions and real-time analytics dashboards.
- Real-time and historical reporting
- Custom dashboard development
- Agent performance metrics
- Customer journey analytics
24/7 managed services
Continuous monitoring and maintaining of your contact center infrastructure with proactive alerting and rapid response.
- 24/7 system monitoring
- Proactive issue detection
- Performance monitoring
- SLA tracking and reporting
Why choose BETSOL
Our approach combines technical expertise, flexible delivery models, and a commitment to your success.
Technical expertise: With 150+ industry certifications, our team brings deep technical knowledge across all major contact center platforms, including Avaya, Five9, and more.
Global delivery: Flexible delivery options from three continents allow us to provide the right mix of onshore, nearshore, and offshore resources to meet your needs and budget.
Proven results: Our clients consistently achieve significant improvements in operational efficiency, customer satisfaction, and cost savings.
Customer satisfaction: With a Net Promoter Score of 78 (2x industry average), our commitment to customer satisfaction drives everything we do.
What our
clients say
I'm extremely pleased with the talent coming from BETSOL. Their team has consistently delivered high-quality solutions for our contact center infrastructure needs.
Lead Director
Contact Center Technology Services, Healthcare