Our impact
Reduction in wait times using automation
Improvement in service levels
Reduction in costs
Net Promoter Score (NPS)
Get comprehensive support services
Technical support
Comprehensive technical assistance for your products and services with skilled resources across multiple tiers and technologies.
- Multi-tier support structure (L1-L3)
- Complex troubleshooting and resolution
- Product and application support
- Knowledge base development
- SLA-driven service delivery
Service desk
End-to-end operations that enhance satisfaction, retention, and brand loyalty across all customer touch points.
- Multichannel support (voice, chat, email)
- L1-L3 incident response and problem management
- Escalation management & stakeholder communication
- Knowledge base management
- SLA compliance monitoring
- PHI/PII data handling protocols
Quality management
Continuous monitoring and improvement of support quality through rigorous standards, training, and performance analytics.
- Quality assurance frameworks
- Call/interaction monitoring
- Performance metrics tracking
- Root cause analysis
- Agent coaching and development
Support automation
Strategic implementation of automation and AI to enhance efficiency, reduce costs, and improve the customer experience.
- Chatbot development and integration
- Self-service solution implementation
- Ticket routing automation
- Knowledge management systems
- AI-assisted agent suggestions
Why choose BETSOL
Our approach combines technical expertise, flexible
delivery models, and a commitment to your success.
Technical expertise: Our support teams bring specialized knowledge across multiple technologies and customer service methodologies, with experience in building and operating support centers for enterprises.
Global delivery: With teams across three continents, we provide 24/7, 365-day support availability through the right mix of onshore, nearshore, and offshore resources, ensuring responsive service at competitive rates.
Proven results: Our clients consistently achieve significant improvements in operational efficiency, with 95% reduction in wait times, 33% improvement in service levels, and 35% reduction in costs while maintaining quality.
Customer satisfaction: With a Net Promoter Score of 78 (2x industry average), our commitment to customer satisfaction drives everything we do.
Our technology capabilities
Our certified tech experts bring specialized expertise to
every project.
Communication platforms: Five9, Genesys, Avaya, Zoom, Cisco.
Ticketing systems: ServiceNow, Zendesk, Jira Service Management, Freshdesk.
Knowledge management: Confluence, SharePoint, ServiceNow Knowledge, Custom KBs.
AI & automation: Chatbots, Conversational AI, NLP, Speech-to-text, Sentiment Analysis, Virtual Agents.
Analytics & reporting: PowerBI, Tableau, Custom Dashboards, Call Analytics.
CRM platforms: Salesforce, Microsoft Dynamics, Zoho, HubSpot.
Meet the experts
Contributes 15+ years of product management and business development expertise to support services strategy. Comprehensive experience in account management and consulting, combined with SAFe certifications, ensures customer-focused support solutions aligned with business objectives.
Directs support services with 20+ years of operational excellence experience. Specializes in customer satisfaction optimization, process reengineering, and large-scale team management with proven track record in delivering superior KPIs and customer retention.
What our
clients say
"BETSOL has been a trusted partner for over a decade—delivering consistent excellence, deep collaboration, and outstanding results across every project."
Operations Director
Global Contact Center