Enterprise-grade migration expertise
BETSOL specializes in migrating organizations from any on-premises or legacy contact center
platform to Genesys Cloud, delivering transformative results with minimal business disruption.
Comprehensive assessment & strategy
- Platform-agnostic evaluation of your current contact center infrastructure
- TCO analysis comparing current costs to projected Genesys Cloud implementation
- Detailed ROI modeling with expected payback period and long-term value
- Risk assessment and mitigation planning for business continuity
- Custom migration roadmap aligned with business objectives
- Vendor consolidation opportunities identification
Genesys Cloud architecture design
- Tailored cloud architecture planning based on enterprise requirements
- Scalability planning to accommodate growth without overprovisioning
- Security framework design meeting industry compliance standards
- Integration mapping with existing enterprise systems
- Workflow optimization for enhanced operational efficiency
- AI and automation opportunity identification for cost reduction
Accelerated migration execution
- Rapid data transformation and migration from legacy systems
- Streamlined IVR conversion and optimization
- Automated agent profile migration with skills preservation
- Pre-built integration connectors for common enterprise applications
- Custom API development for specialized integration needs
- Staged implementation methodology to minimize business risk
Validation & quality assurance
- Comprehensive performance testing under peak load conditions
- Feature parity validation against legacy platform capabilities
- System integration testing across enterprise applications
- Security and compliance certification
- Business continuity validation
- Cost tracking against projected savings
Optimization & value realization
- Post-migration analytics and performance optimization
- Agent training and change management support
- Cost optimization through continuous resource right-sizing
- Feature adoption acceleration to maximize ROI
- Ongoing support and system enhancement
- Regular business value assessment reports
Financial & operational benefits
Our Genesys Cloud migration services deliver compelling financial and operational advantages.
30-40%
Reduction in total cost of ownership
versus legacy platforms
60%
Lower upfront capital expenditure
through cloud-based model
25-35%
Increase in agent
productivity post-migration
15-20%
Reduction in average handle
time with AI assistance
99.99%
Guaranteed uptime
with cloud reliability
3-6
Month typical
ROI achievement
Investment-grade migration approach
Our migration methodology is designed to deliver predictable outcomes and
financial returns that satisfy even the most demanding investment criteria.
Accelerated time-to-value: Our migration factory approach with pre-built assets and automation tools reduces implementation time by up to 40% compared to traditional approaches, accelerating ROI realization.
Capital efficiency: By eliminating hardware investments and reducing implementation resource requirements, we minimize capital outlay while maximizing the financial benefits of cloud transition.
Predictable outcomes: Our structured methodology with clear milestones and validation gates ensures on-time, on-budget delivery with transparent progress tracking.
Risk mitigation: Our phased implementation approach with comprehensive fallback capabilities eliminates business continuity risks during migration.
Technology partner excellence
As a certified Genesys partner, our team brings specialized expertise to every migration project.
Certified expertise: Our engineers hold comprehensive Genesys Cloud certifications across implementation, development, and administration disciplines.
Implementation accelerators: We leverage proprietary migration tools and Genesys-certified methodologies to streamline implementation and reduce project timelines.
Integration experience: Our team has successfully integrated Genesys Cloud with all major enterprise platforms, including Salesforce, ServiceNow, Microsoft Dynamics, and custom applications.
Global delivery advantage: Our flexible global delivery model provides the optimal mix of onshore, nearshore, and offshore resources to maximize cost-efficiency without compromising quality.
What our
clients say
"BETSOL's migration expertise helped us transition to Genesys Cloud ahead of schedule and under budget, delivering immediate operational improvements and cost savings that exceeded our business case projections."
VP of Customer Experience
Financial Services Leader
"Our partnership with BETSOL for our contact center migration delivered measurable ROI within the first quarter post-implementation, with ongoing efficiency gains that continue to improve our bottom line."
CIO,
Healthcare Provider