Our impact
CMDB accuracy
for IT assets
Reduction in change tickets
Faster incident resolution
Increase in productivity
Net Promoter
Score (NPS)
Our ServiceNow consulting journey
Consultation & planning
Strategic roadmap development for your ServiceNow transformation
- Risk assessment and current state analysis
- Technology roadmap and migration planning
- Module selection and prioritization (ITSM, SAM, ITAM, and more)
- ROI analysis and business case development
- Implementation timeline and resource planning
Implementation & configuration
Expert platform setup and module deployment with certified teams
- ServiceNow platform setup and configuration
- Module implementation (ITSM, ITAM, SAM, ITOM, ITBM, CSM)
- Set up Integration Hub (MuleSoft)
- Custom development and integrations
- Data migration and system integrations
- Workflow automation and process configuration
Testing, training & automated deployment
Comprehensive validation and smooth deployment to production
- End-to-end system testing and validation
- User acceptance testing and feedback incorporation
- User training and change management
- Automated deployments using CI/CD pipelines
- Go-live support and deployment assistance
- Performance optimization and fine-tuning
Ongoing maintenance, compliance & support
Cost-effective managed services that reduce operational overhead
- 24/7 platform monitoring, optimization and performance tuning
- Security and compliance management (HIPAA, SOC2)
- User support, training, regular updates and patch management
- Significant cost savings vs. maintaining internal ServiceNow teams
- Proactive platform enhancements and scaling
Why choose BETSOL
Our approach combines technical expertise, flexible
delivery models, and a commitment to your success.
Technical expertise: Our ServiceNow-certified team brings deep platform knowledge across ITSM, ITOM, ITBM, and CSM, with specialized experience in implementation and management for technology enterprises
Global delivery: With teams across three continents, we provide 24/7 support and management through the right mix of onshore, nearshore, and offshore resources, ensuring responsive service at competitive rates
Proven results: Our clients consistently achieve significant improvements in operational efficiency, with 50% reduction in change tickets, 40% faster incident resolution, and 30% increase in overall productivity.
Customer satisfaction: With a Net Promoter Score of 78 (2x industry average), our commitment to customer satisfaction drives everything we do.
Our technology capabilities
Our certified tech experts bring specialized expertise to
every project.
ServiceNow modules: ITSM, ITOM, ITAM, ITBM, CSM, SecOps, and HR Service Delivery
Development tools: JavaScript, ServiceNow Studio, Flow Designer, and Integration Hub
Integration technologies: REST API, SOAP API, MID Server, IntegrationHub, and ETL Tools
Performance management: Performance Analytics, Dashboards, Reports, and Metrics
Automation: Flow Designer, IntegrationHub, Orchestration, and Virtual Agent
Security & compliance: Access Controls, Data Encryption, Audit Controls, and Compliance Frameworks
Meet the experts
Pavan oversees ServiceNow strategy with 15+ years of product management experience. As Director at BETSOL, his SAFe Scrum Master and Product Owner certifications drive agile delivery of ServiceNow solutions aligned with enterprise requirements.
Rajesh specializes in ServiceNow ITSM solutions with 10+ years of enterprise service management experience. As Associate Tech Lead at BETSOL, his expertise spans ServiceNow administration, BMC Helix ITSM, and BMC Remedy systems with focus on process improvements and IT strategy alignment.
What our
clients say
"I am greatly satisfied with the BETSOL's ServiceNow expertise. They are truly an invaluable asset to our team—driving the work with sense of urgency and with high quality of delivery. Their team understands our unique requirements as a technology company and delivers consistent, high-quality support."
IT Director
Enterprise PLM solutions leader