Client’s development teams were spending a significant amount of time managing operational and CI/CD aspects of their cloud-hosted applications. The Customer was looking for a partner to help them with Cloud Ops so that their development teams could focus on the product roadmaps.

Key Challenges :

• Address issues in deployments.
• Service outages.
• Lack of automated tests for voice, video, and screen sharing across geographies.
• Improve time to market & the ability to roll out new features.

GOALS:

• Automate configuration management.
• Implement log monitoring and anomaly detection to avoid outages.
• Automate monitoring and alerting by simulating voice calls, video calls, and screen sharing to proactively identify and fix issues across different geographies.
• Improve service availability.

Solution:

• We built RPA bots for end-to-end application testing to ensure application availability and measure the quality of service being delivered in different geographies.
• Automated the log monitoring for anomaly detection and issue reporting.
• Implemented email alerts and automated Jira ticket creation with logs and screenshots based on the anomaly.
• Developed Keyword Driven Framework for RPA workflow automation.
• Setup a 24/7 support team with Cloud and DevOps skills.
• Automated the log monitoring for anomaly detection and issue reporting.
• Built HA and DR for the infrastructure.
• Automated configuration management with Ansible.
• Automated CI/CD for static content and Kubernetes clusters.

Results:

During the migration process, we also engaged in process reengineering across the cloud and a few architecture changes leading to-

Successfully eliminated ~2 system-wide outages per month with zero impact on users