Achieved 98% CI Completeness and 80% Reduction in Manual Discovery Effort
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A global enterprise with 2,000+ IT assets across multiple locations struggled with fragmented asset tracking, manual discovery processes, and limited visibility of their infrastructure. This led to compliance risks, inefficient resource utilization, and significant challenges in maintenance planning. BETSOL implemented a comprehensive ServiceNow CMDB solution with automated discovery to create a single source of truth for all IT assets.
Key Challenges:
- Fragmented Asset Tracking: IT assets scattered across multiple systems with no centralized visibility or control
- Manual Discovery Processes: IT teams spending excessive time manually cataloging servers, network devices, and applications across global locations
- Limited Infrastructure Visibility: Lack of real-time insight into asset relationships, dependencies, and configurations
- Compliance and Audit Risks: Incomplete asset records created vulnerabilities during regulatory audits and compliance assessments
- Inefficient Resource Utilization: Unable to optimize infrastructure usage without complete visibility into asset inventory and performance
- Maintenance Planning Challenges: Difficulty scheduling updates and maintenance without accurate configuration data
GOALS:
- Establish Single Source of Truth: Create a centralized CMDB with complete, accurate, and real-time asset information
- Automate Discovery Processes: Eliminate manual asset tracking through automated discovery and configuration management
- Improve Infrastructure Visibility: Gain comprehensive insight into asset relationships, dependencies, and configurations
- Enhance Compliance Posture: Ensure complete and accurate asset records for regulatory compliance and audit readiness
- Optimize Resource Utilization: Enable data-driven decisions about infrastructure investments and optimization
- Streamline Change Management: Implement automated workflows for configuration changes and lifecycle management
Solution:
- Deployed ServiceNow Discovery with Global Coverage: Implemented 6 MID Servers strategically placed across global locations for comprehensive asset discovery
- Built CMDB Health Dashboard: Created real-time visibility into configuration item (CI) completeness, accuracy, and health metrics
- Configured IntegrationHub ETL Processes: Established automated data integration from Microsoft SCCM and VMware vCenter for seamless asset synchronization
- Implemented Flow Designer Workflows: Set up automated CI lifecycle management workflows to maintain data accuracy and consistency
- Established Automated Compliance Reporting: Created comprehensive reporting capabilities for audit readiness and regulatory compliance
- Deployed Change Management Workflows: Implemented automated change management processes with proper approval workflows and impact analysis
- Built Asset Relationship Mapping: Configured automatic discovery and mapping of asset dependencies and relationships
- Established Continuous Monitoring: Set up ongoing discovery processes to maintain real-time accuracy of asset configurations
Results:
- Configuration Item Completeness: Achieved 98% CI completeness across all discovered assets with comprehensive attribute population
- Discovery Coverage: Reached 96% asset discovery coverage across all global locations and asset types
- Manual Effort Reduction: Reduced manual discovery effort by 80%, freeing IT teams to focus on strategic initiatives
- Inventory Accuracy: Maintained 98% inventory accuracy rate through automated discovery and validation processes
98%
CI completeness achieved across all discovered assets and locations
96%
Asset discovery coverage across global infrastructure
80%
Reduction in manual discovery effort, eliminating weeks of manual work
2,000+
IT assets now automatically discovered and maintained in real-time
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