Contact Center

Contact Centers with Real-Time Translation Solution For Omni-Lingual Customer Care | Betsol

contact-center June 14th, 2016  4 minutes read

BETSOL to Provide Contact Centers with Real-Time Translation Solution For Omni-Lingual Customer Care

BETSOL and Lionbridge Technologies are pleased to announce a partnership to expand the capabilities for our customers' contact centers. This enables ...

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How DevOps Improves Quality Assurance for Software Engineering | Betsol

contact-center editors-pick thought-leadership June 3rd, 2016  10 minutes read

Top 6 Contact Center Pricing Models and How to Choose Wisely

Maybe you’re ready to spin up a new contact center or change an existing one. Or perhaps you have a major upgrade coming and it’s worth sitting d...

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Global Contact Center Excellence | Betsol

contact-center October 8th, 2015  1 minute read

BETSOL is Coming to the Global Contact Center Excellence Event – Get 20% Off Registration

BETSOL will be attending the upcoming Global Contact Center Excellence event and providing its readers with a special offer to attend. The event is ta...

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Chat Support Best Practices and Benchmarks | Betsol

contact-center thought-leadership March 23rd, 2015  5 minutes read

Chat Support Best Practices and Benchmarks

In this article, you'll find details on one of the best support channels available. The chat support best practices and benchmarks you'll find here wi...

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