Support & Maintenance

 Our onshore-offshore model allows us to offer 24/7 support and maintenance. We offer support via phone, e-mail, IM chat and if needed, through web meetings (via web-ex or web-spoke) .In our typical onshore-offshore model, the onshore team is responsible for onsite troubleshooting, handling user queries and resolving them, whereas the offshore team will be responsible of handling major issues, product enhancement, report writing and bug fixing. However, the exact roles and responsibilities of both the onshore and offshore team are decided with discussion with the client.